Frequently Asked Junk/Rubbish Removal Questions

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Why can’t I get an exact quote by phone?

JUNKAROO’S rates are based on type and volume of junk. We must also consider how long each job will take and the approximate weight of your items to be removed. Rough estimates are available by phone. Free and exact quotes are provided on-site.

How do you charge?

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Why are appointments booked in two hour time-slots?

This lets our customers take advantage of our same-day service and allows our crew to deal with unforeseen challenges, such as large jobs or traffic. Your JUNKAROO crew will phone to confirm your appointment approximately 15-30 minutes before their arrival.

Can you remove the junk if I’m not there?

We encourage our clients to be on-site when your crew arrives. However, we can still do the job if you cannot be there provided we have access to your junk for removal. We accept Visa and Master Card over the phone. Your invoice will be left in the mailbox, emailed or mailed to an alternate location, for your convenience.

Will you remove junk after hours?

As long as our crew has adequate lighting and the timing of the job does not conflict with local noise control by-laws, the job will get done!

How can I pay?

For your convenience you can pay using Visa, Master Card, cash or cheque. We offer favourable terms to our regular and commercial clients.

Is JUNKAROO licensed?

Yes. We are an approved "Waste Management System" with the Ministry of the Environment.

Is JUNKAROO insured?

Yes. Our trucks, trailers, staff and business are properly licensed and insured in case of accidental property damage or injury.

Do you provide moving services?

JUNKAROO is not a “moving” company. We are not insured to transport items from one property to another. However, we will move items, within your property, for your convenience.

Where does my junk go?

JUNKAROO aims to donate reusable items (furniture, clothing, etc.) to local charities. Most of the junk will be taken to local transfer stations to be recycled or dumped accordingly.